POWER CUTS
Our electricity network is built to be resilient but extreme weather can damage overhead power lines resulting in some customers losing their electricity supply. Where this happens we work to restore power as quickly and safely as possible, and we have organised for additional staff in our contact centre and more engineers on the ground to be available to help customers whose electricity supply might be affected by the predicted weather.
Report a power cut here https://powertrack.ssen.co.uk/powertrack
You will be able to find regular updates on our website
If you see an overhead line down, please keep well clear and call our emergency line on 105
Please treat electricity cables as live, stay away and call us immediately on 0800 31 63 105 or 105 (Free to call from a landline or mobile phone). If you see electricity lines that are down or causing significant risk to the public please call 999.
Be prepared for a power cut with Priority Services
SSE understand that everyone has different needs and a power cut can be worrying or difficult. That’s why they offer extra support before, during and after a power cut. Please register and sign up.